1-8 Kensington Gardens Square, London W2 4BH +44 (0) 20 7229 2494

Covid-19

We are all looking forward to opening our doors once again and welcoming you all back to the Phoenix Hotel London. Although a number of things will be different you can be sure that our renowned hospitality and friendly service remains.

During the period that we have been away, we have been working very hard to make all of our guests, visitors and teams feel safe when we return to the new normal. After this prolonged period of being away, you can start planning your next trip. Located near the London’s iconic Hyde Park and Kensington Palace, the Phoenix Hotel London is the perfect base for your holiday.

We have reviewed our guests’ journey from check-in to departure, ensuring that our guests’ comfort and safety is at the very centre of everything that we are doing. Below you will find out some of the measures that we have put in place to ensure that you enjoy and make the most of your stay with us at the Phoenix Hotel London.

  • We have been working on developing our very own Phoenix Hotel London app, which will include all the information you require about the Hotel. Included within the app is a pre-registration form which can be completed ahead of arrival in order to make the check-in process as efficient as possible. The app will also contain all food and drink menus and the ability to order through the app. 
  • Guests will be offered to pre-authorise their credit or debit card on arrival so that we can prepare invoices overnight for a seamless departure in the morning.
  • On arrival and throughout all our public areas our guests will find hand sanitiser available.
  • Internal doors (which are not fire doors) will be left open throughout the day in order to avoid internal touch points.
  • Our staff will have access to relevant PPE and will take extra precautions in their hand washing.
  • Social distancing is in place in all our public areas.
  • All food and drink will be served individually and prepared under strict guidelines. 
  • There will be reduced amenities in our bedrooms to reduce touch points. Every guest bedroom and en-suite will be fully sanitised before each stay. Should you prefer housekeeping not to enter your room during your stay, you will be able to inform our Reception team on check-in.
  • We will regularly review all procedures in line with advice from Public Health England.

All the team are really looking forward to opening our doors once again and welcoming you all back to the Phoenix Hotel London. It has been a difficult time for the whole industry and we will only open our doors when we believe it is safe to do so. Although we won’t be able to shake your hand you will be met with a friendly wave and a very warm smile. We hope you enjoy your future stay with us when we open our doors later this year.

– PHOENIX HOTEL

In the interest of the health and safety of our staff and guests, we have taken the difficult decision to remain closed. All emails will still be monitored and we will still be taking bookings for later this year, so please do get in touch. Please contact us directly at reservations@phoenixhotel.co.uk if you have any queries about your booking or please contact the relevant booking agent if you have not booked directly with us.

We are actively monitoring government guidelines about the hospitality industry and are ensuring that the Phoenix Hotel London continues to be a safe and clean environment for both our guests and staff. 

In the meantime, stay safe, look after one another, and book yourself something to look forward too.

– PHOENIX HOTEL LONDON

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