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FAQ

Check in is at 1pm and check out is at 11am daily. This ensures that our housekeeping team has enough time to service and clean rooms prior to new guests arriving. Early check in or late check out will incur an additional charge. Please contact our reservations team at reservations@phoenixhotel.co.uk for more information.

Yes, we have a locked luggage room which is monitored by our reception staff. Guests arriving early or leaving late are welcome to store their luggage here. Please do speak to our reception if you would like any assistance with taking your luggage to your room.

Yes, we work with a number of tour companies who offer a variety of tours within London and around England. Please speak to our reception team on arrival for more information and to book.

Yes, we work with a number of local taxi companies and can arrange travel. Please speak to our reception team for more information and pricing. Please contact our reservations team at reservations@phoenixhotel.co.uk or +44 (0)20 7229 2494 if you would like us to organise a taxi from the airport or train station to the hotel.

Yes, we offer all guests a complimentary continental buffet breakfast daily. English breakfast and other cooked options are available at an additional cost. We cater to vegan and gluten free diets in our continental buffet breakfast. Please speak to our restaurant staff for further information on food allergies. 

We do not have air conditioning in our rooms, but we have equipped all of our rooms with fans. Please speak to our reception if you would like an additional fan in your room or if you require assistance with the heating.

Our rooms are not furnished with safes, however we have safes in our reception area which are monitored 24 hours a day.

Yes, we have a computer and printer for guest use in our reception area. Please ask our reception team for further information.

Yes, the meeting room is available for guest use and can be booked out on a daily basis. Please contact our reservations team at reservations@phoenixhotel.co.uk or +44 (0)20 7229 2494 for more information and to make a booking.