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Terms and Conditions
Hotel Information and Room Descriptions
All reservations are personal to you and may not be sold, assigned or otherwise transferred.
Any complaint about the reservation service must be notified to the Phoenix Hotel in writing or by email as soon as possible. Any complaint regarding the hotel must be brought to the attention of the hotel management as early as possible during your stay and, if not resolved to your satisfaction, should be notified to the Phoenix Hotel in writing.
The Phoenix Hotel does not accept liability for any omissions or errors and reserves the right at any time to change information published on the site. The Phoenix Hotel does not accept liability for any loss either indirect or consequential that may arise from the use of or connected with the Phoenix Hotel website or for any products or services purchased from the Phoenix Hotel website.
Change to Booking Terms
The Phoenix Hotel reserves the right to change these terms from time to time.
Your booking is governed by English law and is subject to the exclusive jurisdiction of the English courts. The booking confirmation and these terms represent the entire agreement between the Phoenix Hotel and you. You confirm that you have not entered into the contract with the Phoenix Hotel on the basis of any representation not expressly incorporated into these documents.
Hotel Room Types
Phoenix Hotel operates a strict non-smoking policy throughout.